| The Reference Interview |
| Browse Events to see if this online course is currently being offered. |
| Description: |
One of the basic services of the library is the delivery of information during what is commonly referred to as the reference interview. This program will examine the role of the reference interview, the components that make up the reference interview, and offer strategies for improving results. |
| You will learn about: |
- Librarian patron relationships
- Importance of determining wants vs. needs
- Impedimets to success
- Impossible questions
|
| Who should attend? |
Anyone who fields reference questions at any public service desk. |
| Date & Time: |
This 2 hour "Customized Training" session is available to you online at any time. |
| Cost: |
$65.00 per person per online customized training event |
| To schedule: |
To schedule online courses and to discuss costs, audience numbers, and physical requirements, please contact
Susan Abell (1.800.635.4638 x1944 or abell@nelinet.net). |
